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Posts Tagged ‘amazon’

Great Customer Support at Amazon

August 16, 2010 Kevin Heald Leave a comment

Recently the five-way joystick controller on my Kindle has split down the middle.  Although it still works, this is a little disconcerting (especially considering how much I read now and how indispensable my Kindle is).

I chose to call Amazon about the issue and was prepared to be told that my device was out of warranty and I was SOL.  Instead, I was quickly connected to Maddie (sp?) who informed me that my issue is always covered.  She quickly got my information, started the process to send a replacement, and let me know that I would not have to pay anything.  This was the best example of customer service I have had in a long time.  Thx so much Amazon and Maddie!  It was definitely a pleasant surprise.

Kindle App for Android

March 18, 2010 Kevin Heald Leave a comment

So maybe this should be a Tweet, but I felt like trying out the WordPress app on my Droid. I’m not on the metro much so why not be productive?

Anyhow, since I am on the metro I am craving a Kindle app on my Droid. Come on Amazon…don’t u want to piss Jobs off like Google is?